Shipping policy
Every order is processed, packaged, and shipped with care to maintain the integrity and quality of our peptide products.
Order processing time
Orders are typically processed within 1 to 2 business days after receipt of funds have been confirmed, Monday through Thursday, excluding holidays.
Orders placed after 1:00 PM PST will be processed on the following business day.
You will receive a confirmation email with tracking details once your order has shipped.
Shipping methods and rates
To preserve product integrity and viability, we only offer overnight or second day air shipping within the United States.
- Expedited shipping: 1 to 2 business days
- NuPepta Peptides ships exclusively within the United States
- We do not ship to PO Boxes
- We do not currently offer international shipping or deliveries to APO and FPO addresses
Order tracking
Once your order ships, you will receive a tracking number by email.
Tracking updates may take up to 24 hours to appear after dispatch.
You can monitor your shipment status directly through the carrier’s online tracking portal.
Lost or delayed shipments
If your package is delayed, or is marked as delivered but not received, contact us within 10 business days of the expected delivery date. We will coordinate with the carrier to trace and resolve the issue.
NuPepta Peptides is not responsible for delays or non delivery due to incorrect shipping addresses provided at checkout.
Packaging and handling
Secure, discreet packaging
Orders ship in protective packaging designed to reduce damage in transit and keep contents discreet.
Temperature sensitive shipments
Certain products are temperature sensitive and may be shipped with cold packs during warmer months.
Orders containing temperature sensitive items are shipped Monday through Wednesday to prevent weekend delays in transit.
Returns and refunds
Due to the perishable nature of our products, all sales are final.
We do not accept returns or exchanges once an order has been shipped.
For defective, damaged, or incorrect shipments, email info@nupepta.com with your order number, the items in question, and photos if applicable, and we will resolve it.
Full details, including cancellation windows and refund timing, are in our return and refund policy.
Customer support
For questions or assistance with shipping, contact our support team at info@nupepta.com.
Quick answers on delivery
Yes. NuPepta ships to most U.S. destinations. If a carrier restriction applies to your address, we will contact you.
If your order has not shipped yet, contact us as soon as possible and we will do our best to update it. Once shipped, address changes may not be possible.
Check around your delivery location and with your building or office mailroom. If it is still missing, contact us with your order number so we can help investigate with the carrier.
Email us at info@nupepta.com and include your order number, the items in question, and photos if applicable. We will respond as quickly as possible during business hours.